Privacy Policy

Privacy Policy

Introduction

Welcome to https://foundation-repair-contractors.storysurge.net (hereafter referred to as “Foundation Repair Contractors,” “we,” or “our”). We are dedicated to maintaining a transparent and secure online environment for our users, ensuring their privacy is protected at all times. This Privacy Policy details the ways in which we collect, utilize, and safeguard your personal information in adherence to various global data protection regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the Protection of Personal Information in the Private Sector
  • General Data Protection Regulation (GDPR) of the European Union
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Sales and Privacy Act (UCPA)
  • Connecticut Common Data Protection Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including but not limited to:

However, please note that this policy does not extend to third-party websites, applications, or services accessible through links on our platform. These entities have their own privacy policies governing user data, and we encourage you to review these policies before providing any personal information.

Processing Activities

This Privacy Policy outlines our practices when users engage in the following activities:

  • Using our applications and services as an authorized user account holder
  • Visiting and interacting with our websites
  • Subscribing to newsletters, emails, or other communications from us
  • Providing feedback or participating in surveys

Personal Data Collection

We collect various categories of personal data, including but not limited to:

  • Account Information: This includes user names, email addresses, and passwords used to access our services.
  • Payment Information: Details related to payment methods you use for purchases or subscriptions on our platform.
  • Financial Information: Transaction history, billing addresses, and other financial data processed through our systems.
  • Purchase Information: Records of products or services purchased, including quantities, dates, and prices.
  • Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile network information to facilitate seamless application operation.
  • Location Data: GPS coordinates or general location data provided when you use our location-based services.
  • Feedback and Reviews: Opinions, comments, and ratings shared by users regarding our products or services.
  • Social Media Information: Details from your social media profiles when you interact with us through these platforms.
  • Product Information: Data about the products you view, search for, or purchase on our website.

We gather this data through multiple means: user input forms, account settings, direct interactions with our customer support team, and automated technologies used to enhance user experience and personalize content. Additionally, third parties may share personal data with us, though these entities are bound by their respective privacy policies.

Cookies

We employ cookies to enhance your browsing experience and gather analytics on website usage. Cookies can be categorized as:

  • Strictly Necessary: Essential for website functionality, such as remembering user preferences.
  • Preference: Used to remember settings and personalize content based on user choices.
  • Analytics: Track site usage metrics to improve our services.

Users have the option to control non-essential cookies through our built-in Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including:

  • Processing transactions and delivering purchased services
  • Maintaining user accounts and providing customer support
  • Personalizing content and advertising based on user preferences
  • Complying with legal obligations and regulatory requirements

Once these purposes are no longer applicable, we delete or anonymize the data to prevent re-identification.

Security Measures

We have implemented robust security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption of data at rest and in transit using industry-standard protocols
  • Employing secure third-party processing partners who adhere to strict privacy guidelines
  • Regularly reviewing and updating our security practices to adapt to evolving threats

Children’s Privacy

We do not intentionally collect personal data from children under the age of 18. If you believe we have collected such information by mistake, please contact us using the details provided in the “Contact Us” section below, and we will take immediate steps to rectify the issue.

Your Rights and Choices

In accordance with applicable privacy laws, users have certain rights regarding their personal data:

  • Right of access: You can request a copy of the personal data we hold about you.
  • Right to rectification: If your data is inaccurate or incomplete, you can ask for corrections.
  • Right to erasure (or “right to be forgotten”): Under certain circumstances, you can request the deletion of your data.
  • Right to object: You have the right to object to the processing of your data for specific purposes.
  • Right to data portability: In some cases, you can receive a copy of your data in a structured format.

To exercise these rights, please contact our Data Protection Officer using the details provided below. We will respond to your request as required by law within the stipulated timeframe.

Contact Us

If you have any questions regarding this Privacy Policy, concerns about data privacy, or requests for access, rectification, or erasure of your personal information, please contact us at:

  • Email: [email protected]
  • Phone: +1 (123) 456-7890
  • Mailing Address: Privacy Officer, Foundation Repair Contractors, 123 Main Street, City, State, ZIP Code

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be notified via email to users with active accounts or by posting a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your personal information.